Customer Service

Customer Service : Please read our terms and condition clearly and feel free to write us for any clairty .

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Shipping Policy

We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).

Note: The order within countdown reflects  delivery capability at the moment the page was opened. The delivery day may become unavailable within that period, prior to completing your order, due to changes in inventory or delivery capacity.

Delivery Terms and Conditions

The following requirements must be met

Shipping method selected is shipping option advertised on a product detail page.

• • Order is shipping to eligible address.

  • Order is placed before "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.

  • If you order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.

  • Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.

  • The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

    • An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.

    • An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee

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Terms & Conditions - myperfectpack®

Please read these conditions carefully before using the Myperfectpack® website. By using the Myperfectpack® website, you signify your agreement to be bound by these conditions.

In addition, when you use any current or future Myperfectpack® service (eg. Wish List or Marketplace) ("Myperfectpack® Service"), you will also be subject to the terms, guidelines and conditions applicable to that Myperfectpack® Service. ("Terms"). If these Conditions of Use are inconsistent with such Terms, the Terms will control.

These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

• Conditions Relating to Your Use of Myperfectpack®

• Notice and Procedure for Making Claims of Infringement

• Notice and Procedure for Notifying Myperfectpack® of Objectionable Content

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Conditions Relating to Your Use of Myperfectpack®

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website. You agree and acknowledge that you will use your account on the website to purchase products only for legal use and not for unauthorized purposes. If we found that you are using the printing boxes for Illegal purpose , this can result in legal action against you .

  2. Privacy

Please review our Privacy Notice, which also governs your visit to Myperfectpack®, to understand our practices. The personal information / data provided to us by you during the course of usage of Myperfectpack® will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

  3. E-Platform for Communication

You agree, understand and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location. You further agree and acknowledge that Myperfectpack® is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website.

  4. Access to Myperfectpack®

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

  5. Licence for website access

Subject to your compliance with these Conditions of Use and payment of applicable fees, if any, Myperfectpack®  C/o Ekennis software Service OPC Private Limited  grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Myperfectpack® team and / or its affiliates, as may be applicable. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of Myperfectpack® team, as may be applicable.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Myperfectpack® and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Myperfectpack or its affiliates' names or trademarks without the express written consent of Myperfectpack®. Any unauthorized use terminates the permission or license granted by Myperfectpack®

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Myperfectpack® as long as the link does not portray Myperfectpack®  , Myperfectpack®, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Myperfectpack® logo or other proprietary graphic or trademark as part of the link without express written consent of Myperfectpack®   and / or its affiliates, as may be applicable.

  6. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way you understand that you, and not Myperfectpack®, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:

• for fraudulent purposes, or in connection with a criminal offense or other unlawful activity

• to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam

• to cause annoyance, inconvenience or needless anxiety
  7.Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Myperfectpack® reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of Myperfectpack® violates these Conditions of use and, or terminate your permission to access or use this website.

If you do post content or design for printing or submit material, and unless we indicate otherwise, you

1. (a) grant Myperfectpack®   and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and

2. (b) Myperfectpack®   and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myperfectpack®  , including the execution of deeds and documents, at its request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to Myperfectpack®: (i) the content and material is accurate; (ii) use of the content and design you supply does not breach any applicable Myperfectpack® policies or guidelines and will not cause injury to any person or entity (including that the content or design is not defamatory); (iii) the content is lawful. You agree to indemnify Myperfectpack®   and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

  8. Claims against Objectionable Content

Because Myperfectpack® lists many of products for sale. Accordingly, Myperfectpack® operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" Objectionable Content "), please notify us immediately by writing us on support@myperfectpack.com Once this procedure has been followed, Myperfectpack® will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.

  9. Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Myperfectpack®  , its affiliates or its content suppliers and is protected by India and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Myperfectpack®   and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this website is the property of Myperfectpack®  , its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws.

You may not systematically extract/ or re-utilise parts of the contents of the website without Myperfectpack®   and / or its affiliate's (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Myperfectpack®   and / or its affiliate's (as may be applicable) express written consent. You may also not create and/ or publish your own database that features substantial (eg: prices and product listings) parts of this website without Myperfectpack®   and / or its affiliate's (as may be applicable) express written consent.

  10. Intellectual Property Claims

Myperfectpack® and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write us on support@ekennis.com

  11. Trademarks

MYPERFECTPACK®. or its subsidiaries (collectively "Myperfectpack®"), in the India, US and European Union and/or other jurisdictions. Myperfectpack®'s graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Myperfectpack®.

Myperfectpack®'s trademarks and trade may not be used in connection with any product or service that is not Myperfectpack®'s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Myperfectpack®. All other trademarks not owned by Myperfectpack® that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Myperfectpack®.

  12. Patents

One or more patents apply to the website and to the features and services accessible via the website, including without limitation.

  13. Disclaimer

You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. You further acknowledge and undertake that you will use the website to order products only for your personal use and not for business purposes. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.

We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website vest with Myperfectpack® nor shall Myperfectpack® have any obligations or liabilities in respect of any transactions on the website.

  14. Indemnity and Release

You shall indemnify and hold harmless Myperfectpack®  , its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

You hereby expressly release Myperfectpack®   and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

  15. Children

Use of Myperfectpack® is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use Myperfectpack® only with the involvement of a parent or guardian.

  16. Other Businesses

Parties other than Myperfectpack®   and its affiliates may operate stores, provide services, or sell product lines on Myperfectpack®. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Myperfectpack®   does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.

  17. Communications

When you visit Myperfectpack®, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.

  18. Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.

  19. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  20. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

  21. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

  22. Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Karnataka.

  23. Our Details

Our communication address : Myperfectpack, C/o Ekennis Software Service Ltd, 2nd Floor (Above First Cry), Thogur cross Bus Stop, Doddathoguru, Neeladri Road, Electronic City Phase-1, Bengaluru-560100, Karnataka, India.

Email : support@myperfectpack.com

  24. Myperfectpack® Software Terms

In addition to these Conditions of Use, the terms found ro apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Myperfectpack® Services (the "Myperfectpack® Software").

  25. Sanctions and Export Policy

You may not use any Myperfectpack® Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Myperfectpack® Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software (including Myperfectpack® Software), technology and services.

Notice and Procedure for Making Claims of Right Infringements

If you believe that your rights are being infringed, you may share details via email to support@myperfectpack.com . We respond expeditiously to rights owners and their agents who complete and submit the Notice Form to communicate concerns about any alleged infringement.

Upon receipt of a Notice Form we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting a Notice Form, you grant to Myperfectpack® the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Myperfectpack® for all claims brought by a third party against Myperfectpack® arising out of or in connection with the submission of a Notice Form.

Important Warning: giving false, misleading or inaccurate information in the Notice Form to Myperfectpack® may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

Notice Form:

If you believe that your rights are being violated by an item or information on the Myperfectpack® site, you may fill out and submit the Notice Form (below). This signed form can be sent via E-mail PDF or Fax to the Grievance Officer:

Name: To Store Manager

e-mail PDF: support@myperfectpack.com

Subject Line: Claim of Infringement

Mail Address : Our communication address : Myperfectpack, C/o Ekennis Software Service Ltd, 2nd Floor (Above First Cry), Thogur cross Bus Stop, Doddathoguru, Neeladri Road, Electronic City Phase-1, Bengaluru-560100, Karnataka, India.

Notice and Procedure for Notifying Myperfectpack® of Objectionable Content

If you believe that any content on, or advertised for sale on, the website contains any Objectionable Content as defined above, please notify us immediately by copying the Notice to Myperfectpack® of Objectionable Content below into your word processor program, complete it in accordance with the instructions set out in the Notice and send a signed copy via E-mail PDF or Fax to the Grievance Officer:

Name: To Store Manager , Phone +91-9538780135

e-mail PDF: support@myperfectpack.com

Subject Line: Claim of Infringement

Mail Address : Our communication address : Myperfectpack, C/o Ekennis Software Service Ltd, 2nd Floor (Above First Cry), Thogur cross Bus Stop, Doddathoguru, Neeladri Road, Electronic City Phase-1, Bengaluru-560100, Karnataka, India.

Myperfectpack® Software Terms

1. Use of the Myperfectpack® Software

You may use Myperfectpack® Software solely for purposes of enabling you to use and enjoy the Myperfectpack® Services as provided by Myperfectpack®, and as permitted by the Conditions of Use, these Myperfectpack® Software Terms and any Terms. You may not incorporate any portion of the Myperfectpack® Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Myperfectpack® Software or otherwise assign any rights to the Myperfectpack® Software in whole or in part. You may not use the Myperfectpack® Software for any illegal purpose. We may cease providing any Myperfectpack® Software and we may terminate your right to use any Myperfectpack® Software at any time. Your rights to use the Myperfectpack® Software will automatically terminate without notice from us if you fail to comply with any of these Myperfectpack® Software Terms, the Conditions of Use or any other Terms. Additional third party terms contained within or distributed with certain Myperfectpack® Software that are specifically identified in related documentation may apply to that Myperfectpack® Software (or software incorporated with the Myperfectpack® Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Myperfectpack® Service is the property of Myperfectpack® and/or its affiliates or its software suppliers and protected by laws of India including but not limited to any other applicable copyright laws.

  2. Use of Third Party Services

When you use the Myperfectpack® Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

  3. No Reverse Engineering

You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Myperfectpack® Software, whether in whole or in part, or create any derivative works from or of the Myperfectpack® Software.

Updates

In order to keep the Myperfectpack® Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

 Returns

Please review our Returns Policy, which applies to products sold by us.

  4. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.

For more details, please review our Pricing policy and our Availability Guide, both of which apply to products ordered from us.

All prices are exclusive of VAT/CST, service tax, Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.

  5. Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

  6. Health & Safety

By purchasing any product from our Home & Kitchen shop, you acknowledge that you have read and understood our Health & Safety Guidelines.

    7.Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Karnataka Bangalore